I will recommend someone I have had good service from I hear someone dissatisfied with their provider (bank, tel co etc.)

However, if I have had bad service or a bad experience, I make every effort to tell everyone I can for as long as I can and as loud as I can.

there's an old adage that goes "If you have a complaint, tell us; if you have a compliment, tell your friends!"

I'm much more likely to pass on a bad experience however if I have had exceptionally good service I will talk about it. The trouble is it doesn't happen very often!

Yes johnnyd, I totally agree with you as I am the same. If I ever have a problem with a service, I always try and rectify the problem with whoever is involved first. Most of the time dealing with these companys does you no good, so I, like you, will tell the "WORLD" if their service or products have led me to feel badly toward them. On the other hand I also recommend products and services to friends and family if I am completely satisfied with them. I would also like to ad that when I have had exceptional service above and beyond what is expected, I always write a quick email or leave feedback to that company or person, just to let them know that their help or service was greatly appreciated and to keep up the good work. I find that this does brighten their mood for the day as well.

I will recommend service that I am really impressed with and talk about it to my friends. I like when places recognise that I've given them business by talking about them.

I am also just as likely to tell people when I have a bad experience. I went to a restaurant once where the service was absolutely dreadful and I told heaps of people about that. If I get bad service somewhere I will never go back either.

I will always pass on a good experience, i will tell anyone who listens especially if they are changing to another service or going to a certain restaurant etc.  Always remember a good word is the BEST advertising anyone can have......and it's absolutely FREE.

Always spread the word on bad service but commend, as well to management, on good service

I definitely let friends, family, random strangers in the street know if I've experienced extremely poor service.  On the other hand if I've received extremely good service I make sure I call head office, or managers or bosses etc and let them know the name of the person who went above and beyond, and of course I also recommend others in their direction.

I  always pass on the word if I get good service from a bank a restaurant or anywhere else. It is something that is severley lacking in so many service industries and the same if I get poor service. I have actually changed banks in the past because of the lack of service

i will definetely recommend any company or service who has provided me with good service as a customer or potential customer. I will firstly tell my family and closest friends. If the service is really great or there is an offer of significant value i will make sure i have all the relevant details on the company or service and pass this on to my family so they are ready to go for it as well, they trust my judgement and know i am always on the look out for a great deal or exceptional service. Great service and great value are two different things, its wonderful if you get both but i value great service more due to a busy lifestyle. I am always ready to tell people about this if it happens. Now, bad service or bad value - i would take out billboards denouncing bad companies/service if i could.

Good Customer Service is a big part of my every day job.

I would recommend a business or service if I received good service. If I receive Bad service I would never go back there or use their services. Probably even tell other people too.

hey,it's not a matter of finding good service, you have to put up with the crap you get.  where can you find a good tradesman today?

I will certainly recommend good service whenever the opportunity arises.

Although I don't go out of my way to spread the word about bad service, I must admit that if the conversation turns to the subject I will certainly have a whinge about a bad experience if I feel that the problem is due to carelessness or bad management.

Having been in business myself for many years, I will not criticise if there is any possibility that the situation was a "one-off" or accidental.

Good service is not that hard to find because a lot of companies have training to improve this - but it is more methodic than meaningful.  Great service is rare because it entails people caring about others and their needs, which is not a common commodity in our "it's all about me" society.

I do tell others about great service that I receive because it is so rare, but on the flipside of this I am very vocal about bad service because it is not acceptable on any level, and I give it the recognition it deserves.

In this egoccentric world I go out of my way to acknowledge good and great service. I have worked in retail for many years and understand how difficult it is to do the job. I am not quick to criticise poor service because I understand that after copping a mouth full of abuse it is hard to see the good in others, but I will not tolerate down right rudeness. I try nice first and when that fails I go for the manager.

I have sent emails up the chain of command to acknowledge good behaviour. I was so impressed with a subway employee I faxed it to the US ( this was partly because finding an Australian address was next to impossible). It takes nothing to pass on a kind thought that may put a smile on someone's face.

Congratulations to all of you for voicing your opinions. I read a quote once that says for evil to flourish it only takes good people to remain silent. So keep letting people know what you think.

I find it easier to say something positive rather than something negative.  This has a great application to service providers especially when the only reward they receive is monetary.   Coming from the public sector -police - compliments about our service are rare but when received often sharpen our resolve to maintain good service.

we are looking into changing our phone and internet service providers.  I've been able to find heaps of information on the internet and through newspapers, but the big clincher for us when we make the final choice is the personal recommendations of family and friends.  We are trying to find the cheapest deal, but cheap means nothing if the service is poor, particularly with customer support.

When it comes to good or bad service from companies, stores, service providers etc, I usually make a point of thanking them for good service. On the occassion I've had poor service, there is usually a reason and once I make my complaint politely, most places are quick to remedy the situation.  as an example, I have coeliac disease and need a gluten free diet.  I went to a restaurant  and made sure that the kitchen was aware of my diet.  They assured me that my meal would be fine, but when it came out they had accidentally put the wrong sauce on the meal and I got really ill.  They actually realised before I did and came out very apologetic.  The next day they contacted me to see how I was and  to tell me they had put new procedures into place to ensure that any order where there were allergies or intolerances were written in red and given special treatment.  You can't ask for more than that.  Plus I got a few free meals.  

On the occasion that the poor service is ignored, I do not use that business any more and I do tend to discuss it with my friends.

I think part of the problem with complaining is that we don't really want to get people in to trouble, but we need to get past that.  If we complain about poor service in an objective, non-emotive way and voice very clearly what the problem is and how it might be resolved (e.g. money back, replacement, etc) then companies might see that as a way of improving their business by improving customer service.    Only by us speaking up will they get that. After all, a lot of them employ "secret shopper" services to find out just where their strengths and weaknesses are.  By complaining or complimenting, you can save them money :)

But I'm with Lambsgang when it comes to rudeness.  I'll be understanding and forgiving to a point, but rudeness, bad language etc is just not on. I will not be back.  Oh, and I hate being called "love" or "darl" by shop assistants half my age.  

i think it is good to let people know about good or bad experiences as i always find it useful, but then i always say that every one is different and they have to try it for themselves or they will never know.

I will recommend the service if it saves my time.

I believe in giving credit where credit is due. I like to be thanked and appreciated and I like to thank or compliment others where it is warranted. It is, after all, a mark of courtesy. Word spreads fast whether it be positive or negative service. We get what we give in most cases.

a bit of both. if i have good service somewhere i'll tell others about it but if i get bad service then i'm sure to warn others about it too.

when i come across a good service or product, i always tell people about it because then they may use the service too. good service deserves to be rewarded

when i come across bad service, i make sure i tell people about it. only this morning actually, i posted on another site about a company who got right up my nose. 8 weeks ago i ordered a product and it was stated that i will receive it within 10 days. 20 days after ordering it i asked where my product was and they claimed their supplier was dragging their feet. over the last 5 weeks we have had an email war backwards and forwards and today i finally demanded a refund. to their credit, they refunded me in paypal pretty quickly and their customer service was good but the fact that they were unable to supply my product really annoyed me. they are still advertising the same product for sale so i got up them for that too lol

i too will reccomend good service, and like most others, i too have a big problem with poor service.

i consider it necessary to reward good service, but equally i see it as necessary to complain about or carpet those who provide poor or bad service.

hopefully the feedback oe complaints i make will generate enough concern that the problem/s will be addressed and rectified.

if people dont complain about what it is that annoys them, then there is no way anything would ever change for the better.

I always reccomend good service, from department stores, to market stalls. I always want to send business to stores/businesses that I feel are committed to customer service.

If I find a business to be particularly poor in service I simply don't return there. If it is really bad (and believe me, I have experienced a few shocking encounters) then I will tell family and friends, but I always back up my statement with, "I had a bad experience, you may get them on a better day". (I don't like to discredit a company after just one bad experience).